Right of Withdrawal / Model Withdrawal Form
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Cancellation policy & cancellation form
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Consumers are entitled to a right of withdrawal according to the following conditions, whereby the consumer is any natural person who concludes a legal transaction for purposes which are predominantly neither commercial nor self-employed:
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A. Right of revocation
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Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the last goods.
In order to exercise your right of withdrawal, you must inform us (AbZ Elektromoped GmbH, Römerweg 3, 9871 Seeboden, Austria, Tel .: +43 650 84 76 533, E-Mail: info@elektromoped.at) by means of a clear statement (eg. a letter or e-mail sent by post) informing you of your decision to withdraw from this contract. You can use the below linked sample revocation form, which is not mandatory.
In order to maintain the cancellation period, it is sufficient that you send the notice of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of the cancellation
If you withdraw from this Agreement, we have selected all payments we have received from you, including delivery charges (except for the additional costs arising from your choosing a different delivery method than the most favorable standard delivery we offer have to repay immediately and at the latest within fourteen days from the date on which the notification of your revocation of this contract has reached us. For this repayment, we use the same means of payment that you used in the original transaction, unless otherwise agreed with you; In no case will you be charged for this repayment fees. We may refuse to repay you until we have the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return the goods to us immediately and in any event not later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.
You bear the immediate costs of returning the goods.
You only have to pay for a possible loss in value of the goods, if this loss of value is due to a handling that is not necessary for the examination of the nature, characteristics and functionality of the goods.
Exclusion or premature termination of the right of withdrawal
The right of withdrawal does not apply to contracts for the supply of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
The right of withdrawal does not apply to contracts for the delivery of goods that can spoil quickly or whose expiration date would quickly be exceeded.
The right of withdrawal does not apply to contracts for the supply of alcoholic beverages, the price of which was agreed upon conclusion of the contract, but which can be delivered 30 days after conclusion of the contract at the earliest and whose current value depends on fluctuations in the market, over which the entrepreneur has no influence.
The right of withdrawal does not apply to contracts for the delivery of newspapers, magazines or magazines with the exception of subscription contracts.
The right of revocation does not apply to contracts for the delivery of goods, the price of which depends on fluctuations on the financial market, over which the entrepreneur has no influence and which can occur within the revocation period.
The right of withdrawal expires prematurely in contracts for the delivery of sealed goods, which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.
The right of withdrawal expires prematurely in contracts for the supply of sound or video recordings or computer software in a sealed package, if the seal has been removed after delivery.
CANCELLATION INSTRUCTION
1.1 The following cancellation instruction applies exclusively to customers resident in Austria who are consumers. Cancellation policy, right of withdrawal You can cancel your contract within 14 days without giving reasons. The period of withdrawal starts with the delivery of goods with their receipt by the consumer, with services with the day of the conclusion of the contract. The date of the triggering of the deadline (contract deldelivery or goods receipt at the customer) does not count. The withdrawal can be made within the withdrawal period in writing by e-mail, fax or letter or by returning the goods to the seller at the address below: AbZ Elektromoped GmbH, FN 408897 w, Römerweg 3, 9871 Seeboden, Austria, Email: info @ elektromoped.at. In order to safeguard the resignation period, it is sufficient to send the resignation declaration or the item in due time.
1.1.1 Exclusion of the right of withdrawal
The consumer has no right of withdrawal for contracts for goods that are made according to customer specifications that are clearly tailored to personal needs (eg painted parts over customer request) or that are not suitable for a return due to their nature. Used and thus used goods are excluded from the resignation. After opening sealed goods, the right of withdrawal also expires!
1.1.2 Cancellation consequences
If the consumer withdraws from the contract after the conclusion of the contract, the seller has to reimburse Zugum-Zug for the payments made by the consumer and to replace the necessary and useful expenditure made by the consumer on the matter. The consumer is required to defer the services received and to pay the seller a reasonable fee for the use, including compensation for a consequent reduction in the mean value of the service. The assumption of benefits by the consumer can not be regarded as impairment on its own.
1.1.3 Goods that can be shipped by parcel must be returned by the consumer; Non-parceled goods will be picked up by a carrier appointed by the seller after the customer has agreed on a pick-up date.
1.1.4 For returns or partial returns, the costs of return are to be paid by the consumer. A possible refund of the shipping costs will be refunded exclusively in the tariff of Austrian Post AG. In case of a wrong delivery, please contact us before returning! You can send it back on your own. We will refund the return cost or arrange a collection date with us for the free collection of the item. In the case of the return of new parts, the seller will send the consumer a package label for the free return upon notice of the exercise of the right of withdrawal. Only when using the original return label provided by the seller, the costs of returning the goods shall be borne by the seller, otherwise the costs of returning the goods shall be borne by the consumer. If the buyer has to bear the costs of the return as agreed (at least when returning used parts and when not using the return label) and the goods are returned freight prepaid, the seller is entitled to withhold or charge a corresponding amount. Please stamp a return shipment sufficiently! Non-free packages (not prepaid packages) will not be accepted by us!
1.2 General information about the right of withdrawal
1.2.1 Please avoid damage and contamination of the goods. If possible, send the goods back to us in their original packaging with all accessories and all packaging components. If necessary, use a protective packaging. If you no longer have the original packaging, please provide suitable packaging for sufficient protection against transport damage.
1.2.2 Please do not return the goods to us if possible, provided the shipping costs are to be borne by you as agreed.
1.2.3 Please inform us when exercising your right of withdrawal in advance by e-mail, letter, fax or telephone about the return of the goods or submit the completed cancellation form. In this way, you enable us to assign the products as quickly as possible.
1.2.4 Please note that the above-mentioned paragraphs 1.1.1 to 1.2.3 are not a prerequisite for the effective exercise of the right of withdrawal, however, an impairment of the goods by loss, wear, damage or contamination of the original packaging may trigger a compensation for value. End of the cancellation instruction
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B. Withdrawal form
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If you want to revoke the contract, please fill out this form and send it back.
DISPLAY WITHDRAWAL FORM