workshop

To provide you with a quick response regarding a possible repair or service, we require some information in advance. Please fill out the contact form below and send us meaningful pictures of the item.

Procedure for repair submission
Please read the following information carefully.
Before submitting your item, please fill out the form below. When handing over the item, the work form must be fully completed and included.
You can find the current work form and price list here:
http://www.elektromoped.at/download/arbeitskarte_und_preisliste.pdf

Further information:

Repairs and service for electric scooters:
For e-scooters purchased from us or branded Freakyscooter or Piranha Scooter, spare parts are generally in stock. Repairs can therefore often be carried out more quickly. For all other e-scooters, we cannot guarantee the availability of spare parts. Service and repairs are therefore only possible to a limited extent. This also applies to tire changes and similar work.

Batteries and accumulators:
For repairs or replacement of batteries, we also require meaningful pictures in advance. Please note that repair attempts on batteries, electrical components and other parts are carried out at the customer's own risk. Further information, notes, procedures, costs and liability regulations can be found directly in our work form.

Duration and processing time:
After acceptance of the device, the technical inspection is carried out in our workshop. The duration of diagnosis and repair may vary depending on the type of fault, availability of spare parts and workload, and cannot be reliably estimated in advance. Please note that during the main season from March to October, longer waiting times may occur. On-site immediate service is not possible.

Price list and work form:
The current price list, information on inspection, diagnosis, cost estimate and the work form can be found here:
http://www.elektromoped.at/download/arbeitskarte_und_preisliste.pdf

Shipping or personal delivery:
If you decide to place an order, please bring the item to us by prior appointment or send it by post. In any case, the completed work form must be included. If this is not possible, please ensure the item is clearly labeled with your name, address and contact details.

Important information for delivery and collection:
Acceptance and collection are only possible by prior appointment, as we do not have fixed opening hours.
Drop-off location: 9871 Seeboden, Römerweg 3 – contactless drop-off by arrangement or personal handover to a staff member.

Payment terms:
Inspection, initial diagnosis and any cost estimate are chargeable and must be paid upon delivery of the device. Payment upon collection is cash only and must be exact. Card payments are not possible. Bank transfers are only accepted if the amount has been received in our account before collection or handover. Please note that this may take 1–2 working days. Alternatively, an instant transfer (subject to fees) can be used.

Contact:
Please contact us exclusively via email.
If you already have a ticket number, please always reply within the existing email thread. Phone inquiries cannot be processed.